SAE Help Center

How To Edit or Rename Tabs and Buttons

Posted by Sharp Auction Engine on Aug 17, 2017 3:40:48 PM

How To Edit or Rename Tabs and Buttons

To rename tabs or buttons, navigate to your Auctioneer dashboard and click on the “Advanced” Tab:

Once you’ve successfully navigated to the "Advanced" Tab, scroll down to locate the Custom Terminology Preferences module:

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Topics: Support How-To, Auctioneer Questions, Website

How To Edit Lot Numbers Using "Clerk on the Fly"

Posted by Sharp Auction Engine on Aug 17, 2017 3:40:01 PM

How To Edit Lot Numbers With Clerk On The Fly

 To Edit the lot numbers of existing items, first navigate to the "Manage Items" page of the catalog in question.

Next, simply click the small biplane icon under the "Actions" column next to the item you wish to edit.

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Topics: Clerk On the Fly, Support How-To, Catalog/Item Management, Auctioneer Questions

How To Add a Hyperlink to Your "Map & Preview" Details

Posted by Sharp Auction Engine on Aug 17, 2017 3:38:40 PM

How To Add A Hyperlink to Your “Map & Preview” Details

    To add a hyperlink to your “Address and Preview” details, navigate to your catalog details and open the “Address & Preview” module. You must select “yes” for a “Live Preview” to use this feature, as the information is stored within the “Description of Preview Times  & Availability” field.

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Topics: Support How-To, Auctioneer Questions

How To Syndicate Your SAE Website With Birddog.bid

Posted by Sharp Auction Engine on Aug 17, 2017 3:05:56 PM

(Current Customers Only!)

IMPORTANT INFORMATION

When attempting to update information on your Birddog.bid account, it is important to remember that updating information on your Birddog.bid account WILL NOT update information within your SAE Auction House.

To ensure consistency between your two accounts, we highly encourage you to update your listing information in Birddog.bid through your SAE Auction House. As your auction house will be syndicated with Birddog.bid after the completion of the steps below, any changes made to your SAE auction house will be reflected in Birddog.bid.

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Topics: Birddog.bid, Support How-To, Auctioneer Questions

How To Make a Custom Bid Increment Chart

Posted by Sharp Auction Engine on Aug 16, 2017 4:18:13 PM

 

Auctioneers have always had the ability to use "Chart" increments in their auctions, where the bid increment would increase based on what value the bidding was at.

Previously, auctioneers had to go by the increment chart provided by SAE, but as of v2.2 it is now possible for auctioneers to set their own custom chart.

To do so, first navigate to the "Advanced" tab of the Auctioneer Dashboard:

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Topics: Support How-To, Auctioneer Questions, Bidder Management, Bid Management

How To Set Custom Email and Notification Preferences

Posted by Sharp Auction Engine on Aug 16, 2017 4:17:40 PM

SAE is designed to keep your bidders up to date and in the action with in-system notifications as well as email alerts that let them know whenever anything involving their account or auctions they're participating in happens.

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Topics: Support How-To, Auctioneer Questions, Messaging & Emails

How To Embed Video Into Listings with HTML5

Posted by Sharp Auction Engine on Aug 16, 2017 4:16:23 PM

Public view - How To Embed Video Into Listings with HTML5

With SAE, it's easy to embed video (live or prerecorded) directly into your listing page:

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Topics: Support How-To, Catalog/Item Management, Images & Videos

How to Set Up Invoices for my Auction House

Posted by Sharp Auction Engine on Aug 16, 2017 4:15:37 PM

Sharp Auction Engine's invoice system provides auctioneers with the ability to generate, send, and manage invoices all with the click of a button, but did you know that you can fully customize your invoices? Simply sign in to your account and follow the steps below.


1. Click on the Auctioneer Dashboard icon or click the "My auctioneer dashboard" link in the drop-down menu.

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Topics: Support How-To, House Setup, Getting Started, Payments & Invoices

How To Add an Additional User to Your Auction House

Posted by Sharp Auction Engine on Aug 16, 2017 4:15:02 PM

Depending on the size of your auction house, you may need additional help in entering and updating your listings. We make it easy for you to add additional auctioneers, clerks and sellers as authorized users of your account. Simply sign in to your account and follow the steps below.


1. Click the auctioneer dashboard icon in the top right hand corner of your screen.

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Topics: Support How-To, Auctioneer Questions, Users

How To Send Multiple Invoices at Once

Posted by Sharp Auction Engine on Aug 16, 2017 4:14:06 PM

At Sharp Auction Engine, we make it easy for you to choose which invoices you wish to send, whether you want to send all of them at once, each of them individually or certain ones before others. You're in control. To send multiple invoices at once, simply sign in to your account and follow the steps below.


1. Click the dashboard icon on the top right hand corner of your screen to enter your Auctioneer Dashboard.

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Topics: Support How-To, Auctioneer Questions, Payments & Invoices

Whether you have an IT department or are handling the software yourself, we know that technology isn’t always as simple as it seems. We also understand that different people prefer different methods of assistance. Keeping this in mind, we offer three layers of support to get your auctions rolling.

Resources

Video Tutorials

Watch & learn exactly how to get your auction house up and running

Online Guide

Learn exactly how to use our software with our online user guide

How-To Articles

Step-by-step instructions makes getting your auctions up and running easy

FAQs

Most answers can be found here, look to see if you can find what you need

Training

New Customer

All new customers receive streamlined training through the first auction

Quarterly Workshop

Free quarterly training workshops for all customers, new or exsisting

On-Site Training

We’ll come to you for $750 per day plus travel accomodations. Call to schedule.

Contact Us

Email Support

Responses guaranteed within 1 business day
help@sharpauctionengine.com

Social Media

Say hi. Ask questions. Get connected.

Phone Support

Monday - Friday, 9am to 5 pm ct.
(256) 261-3159

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